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Distributor YAME DENTOU HON GYOKURO Promotion Council
Representative Kuma Kazumasa
Operation Manager Kuma Kazumasa
Website address https://yame-teashop.com/
Company Address 727-1 Nouso, Yame-shi, Fukuoka Prefecture, JAPAN
TEL +81-943-22-3000
e-Mail info@yame-teashop.com
Contact hours 10:00am - 5:00pm [ Except for Saturdays, Sundays, holidays, Golden Week holidays, Summer vacation, and Year-end and New Year holidays]
Payment Methods Credit Card(VISA, mastercard, AMEX)
Selling price The sales price is indicated on the detail page of each product.
Required fee other than item price Shipping fee
Delivery time of products Every order will be shipped within 7 business days.
Returns or exchange

[Defective products]
If the product we ship is found to be defective, please return it to us by sending it cash on delivery. Afterward, we will ship a non-defective product. Where it is impossible to supply the same product, we will refund your payment. Thank you for your understanding.

[Return of products due to the customer's own reasons]
Where products need to be returned or exchanged due to the customer's own reasons, please make sure to contact us via e-mail or telephone within seven days after the relevant product arrives. We will make an immediate arrangement for you to return the product.

* When the product is returned without any contact or notification given to us in advance, we are unable to accept the product returned. Thank you for your understanding.

* To return the product, please send it to us via a parcel delivery service in order to avoid unnecessary delivery problems.

* When the product is returned, all shipping costs and transfer fee will be covered by the customer. Thank you for your understanding.

* When the product is exchanged, all shipping costs will be covered by the customer. Thank you for your understanding.

* We are unable to accept product returns or exchange in the following cases.
- Where the product is contaminated or damaged by the customer
- Where the product has already been used
- Where seven days or more have passed since the product arrival date
Return policy Within seven days after product delivery
Return cost If we are responsible for the product defect, we will cover the shipping cost. Please return the product to us cash on delivery.
It should be noted that the shipping costs for returning the product due to the customer's own reasons will be covered by the customer (the shipping costs for product delivery including charges are also covered by the customer).
e-Mail: info@yame-teashop.com
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